Refund Policy

We do not accept returns or exchanges due to the customization of product unless the item you purchased is defective. If you receive a defective item, please contact us at with details of the product and the defect. You can send the item you consider defective to:

 

Attention: Returns Department
Precision Laboratories
1573 Grandview Street North
Oshawa, Ontario
L1K 2R1

 

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Product not-as-described should be reported to our Refund Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.

Non-delivery of the product due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Returns Department in writing within 7 days from the order placing date. Otherwise the product will be considered received and downloaded;

Shipping

To return the item you purchased, please mail it to:

 

Attention: Returns Department
Precision Laboratories
1573 Grandview Street North
Oshawa, Ontario
L1K 2R1

 

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to product during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.